Reliable Controls - Canada
About the Customer
Reliable Controls is a Canadian company that produces intelligent building controllers. They offer six products to clients worldwide. Following each annual product update, they conduct 20 to 24 online training sessions for over 300 users. Previously, every session required them to supply computers with the software pre-installed. As their operations expanded, the escalating training expenses drove them to seek a tool that could reduce costs while delivering a better experience for their clients.
How They Found DaDesktop
The manager, Nate, discovered DaDesktop through a Google search. He noticed it was a cloud desktop purpose-built for training. He got in touch with the DaDesktop team, tested the remote training firsthand, and chose to make it their primary training platform.
Easy for everyone
Both trainers and clients truly enjoy using DaDesktop for remote training. No software downloads are necessary, and no technical skills are required. The trainer simply sets up a virtual classroom and shares a link with the students. Whether a participant is located in the US, Brazil, or Africa, they just click the link and instantly enter the virtual desktop, ready to learn.
Great training features
Students can view the trainer's screen alongside their own simultaneously, simplifying comparisons and making it easier to follow along. The trainer can monitor all student screens at once, streamlining supervision and guidance. Trainers can also remotely take control of a student's desktop to offer assistance at any time. One user from Europe remarked that it feels like the trainer is sitting right beside us.
Works worldwide
The platform scales effortlessly and operates on a global scale. You can launch a training session in any country straight away or run sessions with attendees from multiple countries concurrently. Participants can be added or removed at any moment, boosting the flexibility of training.
Today, DaDesktop stands as one of Reliable Controls' most vital partners.