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Privacy Policy

DaDesktop places a strong emphasis on safeguarding the privacy of individuals who use our services. This policy outlines the methods through which we gather and utilize personal data, as well as the safeguards implemented to protect your individual details.

We only process personal data to the degree required to deliver our services to you or for specific legitimate reasons outlined in this policy. It is worth noting that the scope of data collection and storage varies significantly depending on the selected hosting environment.

NobleProg hosted public server

This solution is hosted within a NobleProg data center located in the EU, ensuring GDPR compliance. It operates as a shared server for NobleProg clients, meaning NobleProg retains access to the infrastructure.

If a server located outside the EU is selected, local regulations may apply. For clients based in the UK, data retention remains within the UK.

NobleProg hosted private server

This option is hosted within a NobleProg data center in the EU. It is a dedicated server assigned to a single organization, ensuring that no other entity utilizes the hardware.

If a server outside the EU is chosen, local laws may apply.

On premise server

In this configuration, the server resides on the organization’s own premises. The software is installed locally, ensuring all data remains under the complete control of the organization. 

Data categories

The following are the categories of data we collect:

User account / personal data

Shared server

Private server

On-premise server
  • Accessing DaDesktop requires you to register an account.
  • During registration, you provide personal data such as your name, email address, username, and password.
  • This data is collected to facilitate your access to our services and to maintain their security.
  • We may utilize your data to communicate with you regarding your account status.
  • Account data is retained for the duration your account remains active.
  • You may cancel your account at any time, upon which we will remove your account data.

 
  • Clients can choose to manage their users directly or request that NobleProg handle user management.
  • The server can be encrypted to ensure NobleProg has no access.
  • No data is collected or stored.
  • NobleProg has no access.

 

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server
  • Activity within the Training Room may be monitored by the course instructor, training management, and our technical support team.
  • This monitoring enables us to allocate appropriate data resources, assist with issues, track course progress, and ensure compliance with our Terms of Service.
  • Our terms of use prohibit personal activities, such as using social media, conducting financial transactions, or performing personal web searches.
  • Data is deleted once the course is confirmed as ‘finished’.

 
  • All collected and stored data is managed by the client.

 
  • NobleProg has no access.

 

Video / Audio Data

Shared server

Private server

On-premise server
  • DaDesktop features an integrated audio/video capability.
  • This feature is powered by NobleProg infrastructure rather than external software.
  • Course Desktops (Fresh-start, Trainer, and Participants) may be recorded for troubleshooting. Audio data is not recorded. These recordings are deleted 14 days after course completion. Access to these recordings is restricted to NobleProg administrators with SuperAdmin privileges. 
  • All collected and stored data is managed by the client.
  • Course Desktops and Recordings may be recorded for troubleshooting and other purposes (as seen in the Shared Server section). These recordings are the client’s responsibility and are automatically removed after 14 days due to the auto-delete process.
  • No data is collected or stored.
  • NobleProg has no access.

 

Record Feature

Shared server

Private server

On-premise server
  • Clients have the option to record the course desktop.
  • If recording is enabled, NobleProg stores the file, which can be monitored. The account holder determines when it is deleted.
  • Upon account cancellation, all applicable recordings are deleted.

 
  • Clients have the option to record the course desktop.
  • All collected or stored data is managed by the client.
  • NobleProg has no access.

Technical Support

When you reach out for technical support, you are asked to provide certain personal data, which may include your name, employer, email address, phone number, time zone, and the reason for support. We use this data to resolve your issue and to gain insights into common problems our users face. All technical support is delivered internally by NobleProg.

Contact Us

You can exercise any rights related to your personal data by sending a written notice to us via our contact us page.

Changes to this policy

We may revise this policy from time to time by publishing an updated version on our website. We recommend checking this page periodically to review any changes and to identify any significant updates.

Please refer to Terms of use Dadesktop Public Cloud